Privacy Policy

Nistura is dedicated to safeguarding your personal information in accordance with applicable data protection legislation, including the UK GDPR and regulations relevant to your jurisdiction. This document describes our data practices and the control you maintain over your information.

Information We Gather
We collect personal information including:
• Name, postal address, email address, and telephone number
• Purchase records and support interactions
• Payment information, processed securely through third-party payment handlers — your full card details are never retained by us
• Browser and device data, IP address, and site activity information

Data Usage
We use your information to:
• Process orders, arrange delivery, and send order status notifications
• Deliver customer assistance and manage refunds or product returns
• Enhance our platform, merchandise, and overall service
• Deliver promotional messages where you have provided consent (you may opt out at any point)
• Detect and prevent fraudulent activity and meet statutory obligations

Lawful Processing Bases
We handle your information based on contract performance with you (order completion), our legitimate business interests (store optimization and protection), your express consent (marketing communications), or legal requirements.

How Long We Keep Your Data
We retain your information only for the duration necessary to achieve the stated purposes, generally matching the retention requirements for accounting, tax, and legal compliance obligations.

Your Data Protections
You are entitled to:
• Obtain a copy of the personal information we hold about you
• Request changes or removal of inaccurate or unnecessary data
• Limit or refuse specific types of data processing
• Rescind any consent you have given
• Submit a complaint to the appropriate data protection regulator

To assert these rights, reach out to contact@nistura.com — we will address your request within 30 days.

Website Cookies
Our site employs cookies for essential functionality, performance monitoring, and user experience optimization. Browser settings allow you to control cookies; restricting them may limit certain store features.

Who We Share Your Information With
Your data is shared exclusively with essential service providers including our e-commerce platform (Shopify), payment processing firms, traffic analysis tools, and shipping companies — solely to enable store operations and complete your purchase. Your personal information is never sold or leased to third parties.

Information Protection
We employ SSL encryption, protected infrastructure, and stringent access limitations to protect your data from unauthorized access.

Under-16 Users
Our platform is intended for users aged 16 and above, and we do not intentionally collect information from younger users.

Updates to This Policy
This policy may be revised periodically. Updates will be displayed here with a new effective date noted.

Get In Touch
For concerns or inquiries related to your privacy, please reach out to contact@nistura.com