Refund Policy
Nistura prioritizes your satisfaction. Should you find yourself dissatisfied with any purchase, our return and refund program is designed to give you peace of mind and make your shopping experience rewarding.
Return Eligibility: 30 Days from Delivery
You have 30 days from the date you receive your order to initiate a return. Returned products must remain unused, be in condition suitable for resale, and contain all original packaging and accessories intact.
Complimentary Return Shipping
Return shipping costs are fully covered by Nistura. To start your return, reach out via email at contact@nistura.com. We will send you a prepaid shipping label and detailed return instructions.
Items Excluded from Returns
- Digital files and downloadable content
- Prepaid gift cards
- Personalized items and special orders
Refund Timeline
Once your returned item arrives at our facility and passes inspection, your refund will be credited within 10 business days. The refund will be applied to whichever payment method you originally used.
Refund Not Received?
If your refund has not appeared in your account:
- Wait a few additional business days and check your account once more
- Verify with your bank or card issuer that the funds have not been delayed
- Reach out to our team at contact@nistura.com if the problem continues
Damaged or Defective Items
Items that arrive damaged or defective will be replaced at no charge. Send us an email that includes your order details and clear photos of the damage, and we will arrange a replacement promptly.